Amira Haddad
Nursery Manager
BA (Hons) Early Childhood Studies · Early Years Professional Status · Level 3 Designated Safeguarding Lead
At Mosaic since 2016
“I still take a room for an hour most weeks. You cannot lead a nursery from an office.”
Home / Our team
Our team
The people who will know your child by name
A nursery is its staff. This page introduces the people who lead Mosaic and run our rooms, what they are qualified to do, and how they are checked.
A message from the nursery manager
Come and stand in the room
Choosing a nursery is mostly done on websites, and websites are the least reliable way to judge one. So I will keep this short and then ask you to come in. What you should be looking for, in any setting, is how the adults speak to children when they think nobody is watching, and whether the children look busy rather than entertained.
I have worked in early years settings in London and in Dubai for nineteen years, and I have led Mosaic since 2016. What I care about here is small: that every child is greeted by name at the door, that a key person notices when a two-year-old is quieter than usual, and that you hear about the day from the person who spent it with your child rather than from a newsletter.
We are not the largest nursery in Jumeirah Lake Towers and we are not trying to be. We run small groups, we keep our practitioners for years rather than months. That is a deliberate set of choices, and it is fair for you to test them.
So please book a tour on a weekday morning while the rooms are running. Ask to see the classes, the sleep room and our KHDA permit, ask any practitioner how long they have worked here, and ask me anything you like about ratios, fees or safeguarding. If we are not the right nursery for your family, I would much rather you found that out in forty minutes with me than in a term.
Nursery Manager, Mosaic Nursery DMCC
The team
Leadership, room leaders and specialists
Mosaic employs twenty-eight staff, of whom twenty-two work directly in the rooms. Below are the six people you are most likely to deal with. Your child's own key person is introduced to you before their first morning, and their name is written on your child's cubby.
Farah Nasser
Deputy Manager & Designated Safeguarding Lead
Level 5 Diploma in Leadership for the Children's Workforce · Advanced Safeguarding · Paediatric First Aid
At Mosaic since 2017
“Every concern gets written down the same day, however small it looks at the time.”
Grace Mwangi
Room Leader, Early Learners
Level 3 Diploma for the Early Years Workforce · Creative Curriculum trained · Paediatric First Aid
At Mosaic since 2019
“Two-year-olds are not difficult. They are just extremely busy and slightly short of words.”
Sofia Delgado
Room Leader, Preschool
BEd Early Years · Assessment lead · Paediatric First Aid
At Mosaic since 2020
“Our best studies always start with a question a child asked that I could not answer.”
Rania Kassem
Inclusion Lead (SENCO)
MSc Special Educational Needs & Inclusion · National SENCO Award · Makaton Level 2
At Mosaic since 2018
“Raising something early is not alarming a family. Waiting until it is obvious is.”
Joy Fernandes
Nursery Nurse
DHA-licensed registered nurse · Paediatric emergency care · Anaphylaxis trainer
At Mosaic since 2021
“Most of my day is reassurance. The rest is thermometers and careful record-keeping.”
Staff photographs are published only where each member of the team has given written consent.
Qualifications & checks
How our team is qualified, trained and checked
Every one of these is a documented requirement rather than an aspiration, and the full staff qualification matrix is at reception. Ask to see it on your tour — any nursery in Dubai should be able to produce it within a minute.
Before a first day
- A recognised early years qualification at Level 3 or above for every practitioner
- UAE police clearance, plus a good-conduct certificate from every country lived in for more than six months
- Two written references, taken up and verified by telephone
- Verified original certificates and attested degrees
- DHA medical fitness screening
- Induction covering safeguarding, allergy management, fire procedure and the behaviour policy before any unsupervised contact with children
Every year, thereafter
- Paediatric first aid held by 100% of practitioners, renewed every two years
- Safeguarding refresher training annually, led by the Designated Safeguarding Lead
- Anaphylaxis and auto-injector training annually, led by our nursery nurse
- Fire evacuation drills each term, with written debriefs
- Continuing professional development: at least four training days a year, plus fortnightly team reflection meetings
- Annual appraisal with observed practice and a written development plan
Published ratios by age band
| Programme | Ages | Ratio | Room |
|---|---|---|---|
| Toddlers | 18 – 24 months | 1:5 | Pink Class |
| Early Learners | 2 – 3 years | 1:6 | Yellow Class & Purple Class |
| Preschool (FS1) | 3 – 4 years | 1:8 | Blue Class |
| Pre-KG (FS2) | 4 – 5 years | 1:10 | Gold Class |
| School Readiness | Final year before school | 1:10 | Programme |
| Enrichment Activities | 2 – 5 years | varies | After nursery |
The manager, the nurse and administrative staff are never counted inside a room ratio. Where a practitioner is absent we cover from our own bank of trained relief staff rather than raising group sizes.
Join us
We hire slowly and keep people
Average length of service among our room leaders is seven years, which is unusual in Dubai and is the single thing we are most careful to protect. We would rather hold a vacancy open for a term than fill a room with someone who is not right for it.
If you are a qualified early years practitioner, a nursery nurse or an Arabic specialist, we would be glad to hear from you — including speculatively, when nothing is advertised.
Places for the 2026–27 year
Come and see a real morning at Mosaic
The best way to choose a nursery is to stand in the room while it is being used. Tours run on weekday mornings, take about forty minutes, and always finish with time for your questions — no sales pitch, no obligation.
Or call +971 4 425 6670 · we answer between 8:00 AM and 6:00 PM, Monday to Friday.